Police, Fire, Ambulance & Emergency Services assistance
Triple Zero – 000
The Triple Zero service is the fastest way to get the right emergency service to help you. You can contact Police, Fire or Ambulance in life-threatening, emergencies, critical or serious situations only. If someone is seriously injured or in need of urgent medical help, if your life or property is being threatened, or if you have just witnessed a serious accident or crime.
24 hours a day, 7 days a week
State Emergency Service (SES) – 132 500
Contact the SES when flood and storm assistance is required.
24 hours a day, 7 days a week
Poison Information Centre – 131 126
Call this number if you think someone has taken an overdose, made an error with medicine or been poisoned. You can call 24 hours a day, 7 days a week
Health Direct – 1800 022 222
After-hours medical & health advice you can count on
24 hours a day, 7 days a week
Non-emergency Police, Fire or Ambulance assistance
🚒 Tasmania Fire Service – 1800 000 699
🚑 Ambulance Tasmania – 1800 008 008
🚓 Tasmania Police – 131 444
⛔ Crime Stoppers – 1800 333 000
For crisis & urgent assistance:
Lifeline – 13 11 14
Lifeline’s crisis support service is available to provide short-term support for people who are feeling overwhelmed or having difficulty coping or staying safe. It is confidential one-to-one support, with a trained Lifeline telephone crisis supporter. 24-hour crisis counselling
Suicide Call Back Service – 1300 659 467 or video and online counselling
Suicide Call Back Service is a national 24/7 telehealth provider that offers free professional phone and online counselling for people 15 years and older living in Australia. You do not require a medical referral to initiate contact. This means you can access free professional counselling anywhere, at a time that is convenient to you.
24 hours a day, 7 days a week
Access Mental Health – 1800 332 388
This support, triage, and referral phone line is delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania. It supports the Tasmanian community and assists with access to the Tasmanian mental health system. Anyone in Australia can call for help obtaining a referral to public mental health services, immediate counselling support over the phone, and information about the Tasmanian mental health system.
24 hours a day, 7 days a week
Family Violence Counselling and Support Service (FVCSS) – 1800 608 122
The Family Violence Counselling and Support Service (FVCSS) is a free service. We work with adults, children and young people who have experienced family violence. FVCSS provides advocacy, liaison and referral to appropriate legal, accommodation and support services.
9 am to midnight on weekdays
4 pm to midnight at weekends & public holidays
Parent Line – Child Health & Parenting Services – 1300 808 178
The Parent Line offers information and support for parents throughout Tasmania. It is supported by Health Direct and your calls will be answered by a health professional who will provide quality, approved health information and advice.
24 hours a day, 7 days a week
Tresillian Tasmanian Parent Support line – 1300 TAS BUB (1300 827 282)
The nurses on this helpline offer tailored advice on your baby or toddler’s sleep, feeding and development. They can also help with any questions you have on Tresillian’s services.
7 am to 11 pm EVERY DAY
Q Life (LGBTI support) – 1800 184 527 or chat
This service is for LGBTIQ+ people and their loved ones wanting to talk about a range of issues including sexuality, gender, bodies, feelings, or relationships. While QLife does not provide specific advice or treatment for medical conditions, people who contact QLife may do so as a tool to support their mental health including but not limited to depression, anxiety, stress, trauma, gender dysphoria, and loneliness.
3 pm to midnight EVERY DAY
Sexual Assault Support Service (SASS) – 1800 697 877
Confidential helpline for immediate support & guidance.
24 hours a day, 7 days a week
Kids Helpline – 1800 55 1800, Chat or join My Circle (online group).
Free, private, safe and confidential counselling service for young people aged 5 to 25.
24 hours a day, 7 days a week
1800RESPECT – 1800 737 732
Confidential information, counselling and support services for people impacted by domestic, family or sexual violence.
24 hours a day, 7 days a week
Beyond Blue – 1300 224 636 or chat
If you act early, you can stop small problems from becoming big ones. This e Beyond Blue Support Service is available for free, confidential counselling (local call costs apply). Our counsellors are ready to listen and help you find the support you need. No feeling or issue is too small or too big. Talk or chat online with a counsellor.
MensLine Australia – 1300 789 978
MensLine Australia offers free professional phone and online counselling to men across Australia 24 hours a day. The experienced counsellors are here to listen, understand, and provide support for a range of issues, including men’s mental health (including anxiety and depression), relationship problems, anger management, coping strategies, parenting, stress, and suicide prevention.
Turning Point Supports – Visit https://www.turningpoint.org.au/
As Australia’s leading national addiction treatment, training and research centre, Turning Point provides counselling and support services across Australia including DirectLine, Counselling Online and Gambling Help Online for people struggling with issues across the full range of addiction, including the below available 24/7 across Australia:
🎲Gambling Help – 1800 858 858 or Chat Online
Free online & phone support for anyone affected by gambling.
🍺 Alcohol or Drug Use Help – Counselling Online
A free, confidential service that provides support to people affected by alcohol or drug use, providing self-assessments, community forums, online counselling, email support (ask us a question), and SMS support.
National Alcohol and Other Drug Hotline – 1800 250 015
This hotline provides confidential support for people struggling with addiction. Call to discuss your situation and work out what might be the best option. It is free and confidential advice provided by the Tasmanian Alcohol and Drug Information Service. 24-hour confidential helpline for immediate support & guidance.
Translation, hearing and speech services:
Call the Translating and Interpreting Service (TIS) on 13 14 50.
Connect with the National Relay Service they have many services which can help you if you’re deaf or find it hard to hear or speak to hearing people on the phone. Relay Officers are specially trained staff who help with your call, they will stay on the line throughout the call to help you. Some services include:
📞 Call TTY (teletypewriter) on 1800 555 677 and ask for the number you require.
📞 Call Voice Relay (speech-to-speech relay) on 1800 555 727 and ask for the number you require.
📲 Send an SMS to SMS Relay (Text & Listen) on Send an SMS to 0423 677 767.
Other non-urgent support, information & assistance:
National Disability Abuse & Neglect Hotline – 1800 880 552
9 am to 7 pm AEST & AEDST Monday to Friday
Excluding Australian national public holidays
Relationships Australia (Tasmania) – 1300 364 277
By appointment call or complete the web form
Beyond Blue – 1300 224 636 or chat
If you act early, you can stop small problems from becoming big ones. Call or chat with a counsellor. NewAccess mental health coaching is a free guided 6-session program. You can join a forum to read, share and learn from people who understand what you’re going through.
Disability Gateway – 1800 643 787
The Disability Gateway helps people with disability, their families and carers find the information, services and support they need in Australia.
8 am to 8 pm Monday to Friday
Sane Australia – 1800 187 263
Free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury. Free counselling, information and resources
10 am to 8 pm Monday to Friday
Head to Health – 1800 595 212
Not feeling like yourself lately? You’re not alone. Make a free call and be connected to a trained professional for mental health information, guidance and support for you or someone you care for.
8:30 am to 5:00 pm Monday to Friday (excluding public holidays)
My Aged Care – 1800 200 422, apply for an assessment or visit in person.
If you need some help around the house or think it’s time to look into aged care homes.
My Aged Care is here to help those people who are 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people)
Phone: 8 am to 8 pm Monday to Friday 10 am to 2 pm Saturdays – Closed on Public Holidays.
Alcohol and Drug Service Tasmania – 1300 139 641
A free, voluntary, and confidential Tasmanian Government service available statewide providing programs and treatment working with both adults and young people, to help with alcohol, tobacco and other drug issues. Clinics are located in Launceston, Hobart and Ulverstone. Services are also provided to rural areas in Tasmania.
To make an enquiry or appointment call. You can also complete an online referral.
Access Mental Health – 1800 332 388
This support, triage, and referral phone line is delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania. It operates 24 hours a day, 7 days a week to support the Tasmanian community and make it easier to access the Tasmanian mental health system. Anyone in Australia can call for help obtaining a referral to public mental health services, immediate counselling support over the phone, and information about the Tasmanian mental health system.
Child Safety Service (Communities Tasmania) – 1800 000 123 or contact form
The Strong Families, Safe Kids advice and referral line is the first point of contact for child well-being and safety. They will answer any questions, give information and/or advice, and if needed, arrange a referral to a service that can best meet the needs of the child.